Terms and conditions

These terms govern the use of https://clouwe.com and the purchase of Clouwe's services. By using the site, submitting a form or hiring a plan, you accept these conditions. If you do not agree, please do not use the site.

1. Who we are

Clouwe, based in Bucaramanga,Santander, Colombia. Contact: [email protected].

2. What we offer

Website and online store development, custom software, mobile apps, process automation, artificial intelligence solutions and our own products such as Agentia. Details of each service, what each plan includes and its prices are on the services andpricing pages. Information on the site is a guide only: the scope, final price and conditions of each project are set in the quote or contract you accept.

3. How you hire us

• Plans (Starter, Pro, Enterprise): a running service, paid monthly or yearly. Includes hosting and domain as stated in the plan.
• Fixed price: a one-time payment for a quoted scope. Hosting and domain are contracted by you, unless otherwise agreed.
• Custom project: scope, timeline and price are defined in writing before we start.

Submitting a form is not a purchase: the commercial relationship starts when you accept the quote or contract. Delivery times are defined according to scope and agreed in writing.

4. Prices, payments and invoicing

• Prices on the site are set in US dollars (USD) and may change without affecting what you have already contracted. We also show them in Colombian pesos (COP), and in Colombia you can pay directly in pesos. Prices include VAT; the quote or contract states the currency and the final amount charged.
• We issue electronic invoices under Colombian rules. Payments are made through the means stated in the quote or invoice.
• Monthly or yearly plans renew for equal periods until cancelled. Cancellation conditions and refund cases are set in the plan agreement. If payment is not made, we may suspend the service after notifying you.
• If you buy at a distance as an individual consumer, you keep the rights granted by Colombia's Consumer Statute (Law 1480 of 2011), including the right of withdrawal where it applies.

5. Intellectual property and code

• The site, its brand, texts, designs and images belong to Clouwe or its licensors. You may not copy or use them without written permission.
• Fixed price and custom projects: we hand over the code, access and ownership of the result once the agreed amount is paid, except for third-party components or open-source libraries, which keep their licenses.
• Monthly or yearly plans: you hire the service running; the code is not handed over. If you want the code, you can switch to a fixed price.
• Your data and content (texts, images, your customers' information) remain yours in all cases. You authorize us to use them only to provide you the service.
• We may mention your company as a client and show the work done in our portfolio, unless you ask us in writing not to.

6. Your responsibilities

• Give us truthful and complete information, and the access and materials we need, on time.
• Have the rights to the content you give us and authorization from the people whose data you include or process with our services.
• Do not use the site or services for unlawful purposes, to send spam or content that infringes third parties' rights, or to breach system security.

7. Third-party services

Our services integrate with third-party tools (for example WhatsApp, payment gateways, Google, Meta, electronic invoicing or cloud services). Their availability, pricing and terms are set by those third parties, and we are not responsible for their outages or changes. You may need your own account with them.

8. Artificial intelligence

Results from AI features (for example, Agentia's replies) are generated automatically and may contain errors. We recommend reviewing them in sensitive cases and agreeing with you when a person steps in.

9. Availability and warranties

We work to keep the site and services running continuously, but we do not guarantee they will be free of interruptions or errors. We may carry out maintenance and improvements. What each contract covers, including support and warranty of deliverables, is set in the quote or agreement.

10. Limitation of liability

To the extent the law allows, Clouwe is not liable for indirect damages, lost profits or lost opportunities arising from use of the site or services, or for failures attributable to third parties or to information you provided. Our total liability to you is limited to the amount paid for the service in the twelve months before the event, except for willful misconduct, gross negligence or what the law does not allow to be limited.

11. Personal data, cookies and measurement

We process your data under our privacy policy, which also explains the use of Google Tag Manager, Google Analytics and Meta Pixel. When you hire services in which we process your customers' data, we act as processor and the terms described there and in the contract apply.

12. Termination

You may stop using the site whenever you want and cancel your plan as agreed. We may suspend or end a service if you breach these terms or the contract, or if the law requires it, notifying you when possible. Your data is yours and, on termination, we help you recover it under the service conditions.

13. Changes

We may update these terms. The current version is the one published on this page with its update date. Changes do not affect what you already contracted, unless the law requires it or you accept them.

14. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Colombia. We will try to resolve any dispute in good faith and directly; if that is not possible, the courts ofBucaramanga, Colombia will have jurisdiction, without prejudice to the rights the law gives you as a consumer.

15. Contact

Questions, requests, complaints or claims: [email protected].